Shipping policy

GLITCH | Custom Make & Delivery Policy

At Glitch, every piece is created with precision and individuality. Our jackets are made to order, ensuring that each garment is crafted exclusively for you — not mass produced.

Once your order is placed, our design and production team begins the custom process, which takes 10–14 business days for crafting and quality checks before shipment. Each product goes through detailed inspection to meet our premium standards.

We currently offer worldwide delivery, with standard shipping timelines of 7–10 business days depending on destination. You’ll receive tracking updates once your order is dispatched.

Because each piece is custom-made, we are unable to offer returns or exchanges unless there is a verified manufacturing fault. However, our team will always assist in resolving any issue to ensure you receive the quality you deserve.

 

Full Version (for Policy / About Page)

At Glitch, every piece is made to order — crafted with precision, individuality, and intent. Once your order is placed, our production team begins creating your piece exclusively for you, not from pre-stock.

Production Time: 10–14 business days for custom crafting & quality inspection.
Delivery: 7–10 business days worldwide (tracked shipping).
Each item undergoes detailed quality control to meet Glitch’s premium standard.

Because every piece is custom-made, returns or exchanges are not accepted, except in cases of a verified manufacturing defect. Our support team is always available to assist and ensure your satisfaction.

Every Glitch piece is made for you — crafted once, never twice.

 

Short Version (for Checkout / Product Page)

All Glitch pieces are made to order.
Production time: 10–14 business days
Worldwide delivery: 7–10 business days
No returns or exchanges on custom orders.

Crafted once, never twice.