Privacy policy

GLITCHUSA — U.S. Privacy Policy

Last updated: October 22, 2025

1) Introduction & Scope

This U.S. Privacy Policy (“Policy”) explains how Glitch USA LLC (“Glitch,” “we,” “us,” “our”) collects, uses, discloses, and protects personal information when you visit glitchusa.com (the “Site”), interact with our social media, contact us, subscribe to our marketing, or purchase our products. This Policy applies to residents of the United States.

By using the Site or purchasing from us, you agree to this Policy. If you do not agree, please do not use the Site.

Questions? privacy@glitchusa.com

2) Not for Children

Our Site is not directed to minors. We do not knowingly collect personal information from children under 13. If you believe a child under 13 has provided information, contact privacy@glitchusa.com and we will delete it. If you are under 16, do not submit personal information on the Site.

3) What We Collect

Depending on how you interact with us, we may collect:

  • Identifiers & Contact Info: name, email, phone, billing/shipping address.
  • Order & Payment Info: items purchased, order totals, limited payment details (processed by payment providers—Glitch does not store full card numbers).
  • Account & Preference Info: login email, saved addresses, marketing preferences.
  • Customer Support Content: messages, emails, chat transcripts, photos you provide.
  • Marketing & Communications Data: opt-in/opt-out status, campaign engagement.
  • Device/Technical Data: IP address, device type, browser, OS, cookie IDs, pixel data, approximate location from IP.
  • Usage Data: pages viewed, time on page, clicks, cart activity, referral sources.
  • Social/UGC Data: handles, comments, reviews, content you post or share with us.
  • Inferences: preferences or interests derived from other data (e.g., style, size).

We may aggregate or de-identify data for analytics. Aggregated/de-identified data is not “personal information.”

4) Sources of Data

  • Directly from you (checkout, account, forms, support).
  • Automatically (cookies, pixels, analytics).
  • Service Providers / Vendors (ecommerce, payments, delivery, marketing).
  • Advertising & Social Platforms (e.g., Google, Meta, TikTok—subject to their policies).

5) How We Use Personal Information

We use personal information to:

  • Provide and fulfill: process orders, payments, shipping, returns/approved replacements.
  • Operate & secure the Site and our services: debugging, fraud prevention, security.
  • Customer support: respond to inquiries, troubleshoot, resolve issues.
  • Personalize & improve: content, product recommendations, analytics, A/B testing.
  • Marketing & advertising: send emails/SMS (with consent/opt-out), show relevant ads, measure campaign performance.
  • Legal & compliance: maintain records, enforce terms, respond to lawful requests.

6) Disclosures of Personal Information

We disclose personal information to service providers (acting on our behalf) and, where applicable, to third parties as allowed by law:

  • Ecommerce & Hosting (e.g., Shopify or similar).
  • Payments (e.g., Stripe, PayPal, Apple Pay, Google Pay; we don’t store full card data).
  • Fulfillment & Logistics (e.g., carriers such as UPS/USPS/FedEx; warehouse partners).
  • Fraud Prevention (e.g., services like Signifyd or similar).
  • Analytics & Performance (e.g., Google Analytics, Shopify Analytics).
  • Marketing/CRM (e.g., email/SMS platforms like Klaviyo; ad platforms such as Google, Meta, TikTok, Pinterest).
  • Professional Advisors (legal, auditing, accounting).
  • Corporate Transactions (merger, acquisition, asset sale).
  • Legal/Compliance (to comply with law, protect rights, prevent fraud or abuse).

We require service providers to use personal information only to provide services to us and to safeguard it appropriately.

7) Cookies, Pixels & Tracking

We use cookies and similar technologies to operate the Site, remember preferences, analyze traffic, personalize content, and measure/serve ads. You can manage cookies in your browser settings and via our cookie banner where offered. Disabling cookies may limit some Site features.

Do Not Track: At this time, our Site does not respond to browser “DNT” signals.

8) Your Marketing Choices

  • Emails: click Unsubscribe in any message or email privacy@glitchusa.com.
  • SMS: reply STOP to opt out.
  • Ads: adjust ad preferences on platforms you use and your browser/device settings; manage cookies via our banner where available.

9) U.S. State Privacy Rights (CA/VA/CO/CT/UT and others)

Depending on your state, you may have rights to access, correct, delete, receive a copy (portability), and opt out of certain processing (e.g., “sale,” “sharing,” or targeted advertising), subject to verification and exceptions.

  • California (CCPA/CPRA): You may request access, delete, correct, and opt out of “sale”/“sharing” of personal information. We treat certain advertising uses of personal information (e.g., cross-context behavioral advertising) as “sharing.”
  • Other States (e.g., CO, CT, VA, UT, OR, TX, etc.): Similar rights may apply.

How to Exercise Your Rights

Email privacy@glitchusa.com with the subject “Privacy Request” and tell us what you’d like to do (access/correct/delete/opt-out/appeal). We will verify your identity before processing. You may also authorize an agent (with proof). If we deny a request, you can appeal by replying to our decision email with “Appeal.”

Do Not Sell/Share My Personal Information

To opt out of “sale”/“sharing” (including certain targeted advertising), email privacy@glitchusa.com and include “Do Not Sell/Share” in the subject, and/or use the cookie banner to disable advertising cookies where available.

We do not knowingly “sell” the personal information of consumers under 16.

10) Security

We use administrative, technical, and physical safeguards designed to protect personal information. No method of transmission or storage is 100% secure; please use the Site responsibly.

11) Data Retention

We keep personal information for as long as needed to provide services, comply with legal obligations, resolve disputes, and enforce agreements, then delete or de-identify it per our retention policies.

12) Third-Party Links

Our Site may link to third-party sites or apps. We are not responsible for their privacy practices. Review their policies before providing personal information.

13) Changes to This Policy

We may update this Policy from time to time. We will post the updated version on this page with a new “Last updated” date. Your continued use of the Site means you accept the revised Policy.

14) Contact Us

Glitch Apparel LLC
Email: privacy@glitchusa.com
Website: https://glitchusa.com

If you have accessibility needs and require this Policy in an alternative format, email privacy@glitchusa.com.

Security Reminder

We will never request your passwords or full payment card details by unsolicited email, phone, or messages. If you receive a suspicious request, do not respond—contact privacy@glitchusa.com.